Shipping
We deliver anywhere in South Africa:
- Local Pickup (PAXI): 3-5 working days | 7 – 9 working days
- Home Delivery (Aramex): 3 – 5 working days
Delivery Costs:
- PAXI: From R70 to R120
- ARAMEX: R100
As soon as your order is dropped off at PEP or Pick n Pay, we will send you a tracking number.
Returns & Exchange Policy
At Lorde & Co, your satisfaction matters to us. We are committed to providing quality products while maintaining the highest hygiene standards.
Can I return or exchange underwear?
For hygiene reasons, we do not accept returns or exchanges on any underwear products unless the item is defective, damaged upon arrival, or incorrectly supplied.
Faulty, Damaged, or Incorrect Items
If you receive a product that is:
- Defective or faulty
- Damaged during delivery
- Not what you ordered
Please notify us within 7 days of receiving your order by emailing orders@lordeandco.com with:
- Your order number
- A clear photo of the issue
- A short description of the problem
Once approved, we’ll issue a store credit or send a replacement item, depending on your preference and stock availability.
Important Conditions
To be eligible for return due to fault or error:
- The item must be unworn, unwashed, and in its original packaging
- All tags and hygiene stickers must be intact
- The issue must be reported within 7 days of delivery
Store Credit Policy
Approved returns will be issued as a store credit, which you can use toward any future purchase.
Change of Mind Policy
We are unable to accept returns or exchanges due to:
- Incorrect sizing (please refer to our detailed size guide before purchasing)
- Change of mind
- Hygiene concerns
Please contact us before ordering if you’re unsure about sizing or fit — we’re happy to help!
Need Assistance?
Reach out to our customer support team:
📧 orders@lordeandco.com